Interpersonal conflict is unavoidable. No matter how good the relationship is, there would be a conflict sometimes between sincere friends, intimate lovers, or loyal couple. How to find a good way to resolve the conflicts and love each other are a complex question for us all.
In the youth meeting of Shanghai Jingling Tang (Youag John Allen Memorial Church). A teacher shared to us the seven steps to resolve conflicts.
1. Make a suitable and safety situation for communication.
2. Listen to others pouring out.
3. Use non-aggressive words.
4. Keep calm.
5. Find the key of a question.
6. Look for a win-win solution.
7. Make an agreement of solving a problem.
Among that, the core principles are talking about actions or things, not the person, being positive and starting a benign communication.
Jingling Tang (Youag John Allen Memorial Church) was built in 1923 at Kunshan Lu 135, east from Sichuan Bei Lu, Hongkou. It's the place where Chiang Kai-shek wed Soong Mei-ling.
Translated By: Sun Guorui
