Being a customer service representative entails a lot of patience and hard work. All must carry the image of the company and make sure to assist the customers well and always follow the rule "customers are always right" but, what does the Bible say about customer service?
There are two golden rules that the Bible teaches us for customer service. First part is for the customer, second is for the representative.
1 Corinthians 16:18 says "You must show your appreciation to all who serve so well."
People, especially consumers or customers when receiving service from a company and did not want it, just blurt it out to customer service representative and when their demands are not met then they say that "customers are always right". But are they always right? We all know that as a customer, you need to be served well and be heard of your comments and even suggestions because it definitely helps the company to improve. However, what's noticeable right now is that we are only good for talking when it is negative or bad.
For customers, if the representative have done it right will not go further and comment the representative of doing his or her best in assisting. We tend to complain more and thank less. God wanted to teach us through the Bible that we must all the time show appreciation to people who does serves us well. And this applies to all.
James 1:19 says "My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry."
This Bible verse applies to customer service representative. Sometimes reps aren't always kind, they too are humans who will be angry when you shout at them but they still do their task. To all and not just to customer service representatives, listening is very important. When we listen, we listen not only to the words but to the emotion of the customers. When we listen more, we see the truth and by the truth, we can do what is good and pleasing for the Lord.
